Sign In

Customer Service

Returns & Exchanges

2340 Brighton Henrietta Town Line Road
Rochester NY, 14623

help@fdmbrands.com

Refunds & Exchanges

To exchange or return your purchase, complete the back of the packing slip in your order and return it with the merchandise within 30 days. Returns will be given credit for the full purchase price of the merchandise only, minus a 15% restocking fee. Please inspect your order promptly and notify us of any damage, defects or missing items within seven business days. Merchandise must be returned in original packaging. Sorry, we cannot refund shipping and handling charges or return postage. If you wish to exchange an item, shipping and handling fees will be collected for both the original and replacement orders. Once an item has shipped, cancellation is no longer possible. No exchanges or returns can be processed after 30 days.

If your merchandise was damaged, please call our Customer Care Department within seven business days at our toll free number: 1-800-975-6429 to ensure proper handling of your return.

Send returns to: Century Photo Returns, 2340 Brighton Henrietta Town Line Road, Rochester, NY 14623. We will promptly replace the item, substitute it for another item, credit your credit card or send a refund check.